In a lot of ways, the X-ray machine is the cornerstone of the medical imaging field. From hospitals, to clinics, to in-home care, X-ray systems are the most widely used modality of them all. This is precisely why it's so important to have a plan in place to keep your X-ray system up and running.
To help you know what you can expect to pay annually for an X-ray service agreement through an independent service organization (ISO), we've updated this post (first published in 2016) with current average rates for a year of our most inclusive Full Service Coverage plan as well as a short list of factors that will play into determining your individual price.
What affects X-ray service pricing?
Age of system: In most cases the older the unit, the less it costs to service. Parts availability increases as a system ages and more engineers gain experience with the model.
Location: Travel expenses like lodging, car rental, or airfare are factored into a service quote. The closer the engineer, the less they are paying to travel, the less you'll pay for the agreement.
Parts: All X-ray machines have parts that will eventually need to be replaced. If a part is harder to find, it will probably be more expensive to buy. For example, some X-ray tubes are only available from the OEM. This is generally the most expensive source for parts. If this is the case for your model, a provider will take it into consideration for their quote.
Coverage Options: The more inclusive your coverage is, the higher the price will be. As we mentioned earlier, the price table below is for our Full Service Coverage plan, but other options are available.
Make & Model: Some X-ray machines are easier to work on than others. This means lower service pricing. A great example of this is working on GE systems in the US, where they have a strong market share. There are savings to be had because parts are more readily available and there are more engineers trained to service GE models.
Multiple Systems & Multiple Years: This isn't universally true, but you can often decrease your cost per system if you buy for multiple systems at once. Similarly, adding more years to a service contract can decrease annual cost.
What's the bottom line?
Considering what the factors above look like for your system and your facility, here is an average of what you can expect to see in X-ray service prices. Don't forget that these numbers reflect average costs for full service coverage.
Average Yearly Cost
$8,000 - $9,000
GE AMX IV
$4,250 - $4,750
GE Definium 5000
$25,500 - $28,500
GE Definium 8000
$25,500 - $36,500
GE Discovery XR650
$29,000 - $37,500
GE Discovery XR656
$33,000 - $37,500
$7,500 - $8,250
$8,250 - $9,250
$28,000 - $32,000
$21,750 - $28,250
$15,250 - $16,750
If you want to see more about X-ray equipment service, support, and parts you might also want to check out these related articles:
If you want to customize your service options and lower individual costs, use the button below to see more.
Chris Kinnas is a National Service Solutions Manager at Block Imaging. His goal is to see imaging facilities covered by the very best service for maximum equipment uptime. Outside of the office, he is a husband, a father of 4, and an avid Chicago sports fan.