If you’ve recently purchased a CT scanner or are in the market for one, you’re probably beginning to research how much service for your new equipment will cost. We're here to help by revealing some average numbers you’re likely to find as you shop around in the 2020 market (see the table at the end).
Before we do though, we want to explain some of the factors that are considered when service contract quotes are being built. This is important because where your individual CT scanner fits in these criteria will, to a large degree, determine its service price.
Age: The rule of thumb is; the older the unit, the cheaper it is to service. Parts become more available on the secondary market and there are more engineers available that have built experience on the equipment.
There is also a point where a system becomes so old that it can be difficult to find parts. This is a rare scenario, however, as even equipment that is no longer supported by its manufacturer can be supported by the secondary market. You'd need to hold onto a system for an exceptionally long time for this to happen.
Location: A scanner in the sticks will probably be more expensive to service than one near a metro area. The service provider will consider their engineer’s costs for lodging, rental cars, fuel, plane tickets, etc. as they quote. The closer the engineer, the lower the travel expenses for the service provider.
Parts: This is an area of concern for any service provider. Parts inevitably fail and need to be replaced. If a part is hard to find, you can bet it is more expensive to buy. A good example is replacement X-ray tubes. Some are only made available from the OEM. This is the most expensive option and the service provider will factor the risk of replacing that part into the final number.
Coverage Options: Similar to car insurance, the more coverage you get, the higher the price. Adding coverage for accessories or typically excluded components is an added risk to the service provider and the overall service price will be higher to cover that risk.
Make & Model: Some systems are easier to service than others, which lowers service pricing. For example: GE CT scanners are typically less expensive to service in the USA because parts are more readily available. Plus, because there are so many GE units out there, there are more engineers to service the equipment.
Multiple Systems & Multiple Years: Expect to get lower service costs per system if you buy for multiple systems at the same time or for multiple years
What’s the bottom line?
In light of the variables from the list above, here is an idea of what you can expect in CT service prices. Please note that these numbers reflect average costs for comprehensive full service coverage agreements. Non-contract service options are available, but costs will vary widely depending on the work that needs to be done.
Avg Block Imaging Cost/Year
Avg OEM Cost/Year
GE 4-8 Slice
$35,000 - $62,000
$42,000 - $74,000
GE 16-64 Slice
$55,000 - $68,800
$66,000 - $82,500
Philips 4-10 Slice
$42,000 - $76,000
$50,500 - $91,000
Philips 16-64 Slice
$45,000 - $78,000
$54,000 - $93,500
Siemens 2-6 Slice
$43,000 - $67,000
$51,500 - $80,500
Siemens 10-64 Slice
$65,000 - $93,000
$78,000 - $111,500
Toshiba 4-64 Slice
$55,000 - $75,000
$66,000 - $90,000
After you assemble the information above about your system and your site, prospective service providers will be able to give you much more accurate quotes for taking your CT scanner under service. If you already have this information, the Block Imaging Service Team is happy to begin working on a custom quote for you right now! Use the button below to tell us about your needs and get pricing information quickly. If you need service immediately, contact our non-contract service line at: 517-999-7066.
And, if you’d like to check out more about CT scanner service agreements and service vendors, you might enjoy these related articles:
Chris Kinnas is a National Service Solutions Manager at Block Imaging. His goal is to see imaging facilities covered by the very best service for maximum equipment uptime. Outside of the office, he is a husband, a father of 4, and an avid Chicago sports fan.