Your Guide to Medical Imaging Equipment

Ongoing service is an important investment for any piece of medical imaging equipment, and yes, it's smart to shop around for competitive service pricing, but not all service contracts are created equal. If the price of an agreement you're considering seems too good to be true, maybe you've stumbled across the best service deal ever; or maybe some crucial aspect of coverage isn't included.

Before you sign up with a service provider, double-check their C-arm service offerings for these five important, cost-driving features.

"I'm going to let you in on a secret most imaging parts companies won't tell you: Your OEC C-arm laser aimer probably isn't broken!"

I first wrote these words almost seven years ago, and they're still true. Your laser aimer probably still works, and, unfortunately, your parts provider might sell you a new one without asking any questions, specifically one question that helps solve 75% of all laser aimer problems without repair or replacement: "Did you check the batteries?".

Whether you're a veteran, a rookie, or still shopping for the best system, if you plan to use a C-arm, another thing you have to plan for is how you're going to keep it up and running as consistently as possible. For maximum uptime, you'll need to arrange a service agreement. But how much should you expect to spend for that agreement? We're here to help you build a realistic budget by revealing some average price ranges you’re likely to find as you shop around for C-arm service coverage (see the table at the end).

Before we get to the numbers, we want to explain what is considered when service contract quotes are being built. This is important because what you will actually pay for service depends on these factors. 

Need C-arm service now? Click here to tell us how we can help!

So, you're new to using the OEC 9800MD. You've got it fired up, and you're eager to try out the remote-controlled movements from the remote user interface (RUI) but, no matter where you push the joystick, the C-arm doesn't move at all. What gives? 

Our service team has gotten calls like this from frustrated people before and, luckily, the most common solution is extremely simple. Take a look below to see what might be wrong and how you can fix it.

So, you power on your OEC 9800 or 9900 C-arm and step away for a moment to let it run its boot-up process. When you return, though, boot-up has frozen and the display on your doghouse (the control housing on top of your central column) reads "Precharge Voltage Error". What happened? And what can you do to resolve the error and get your C-arm booted up for the day's exams?

Don't worry! There's a simple explanation for your problem as well as a simple, do-it-yourself solution that clears most Precharge Voltage Errors.

Need immediate C-arm assistance? Click here to request service.