Nobody likes to place calls for medical imaging equipment service. We’d all be much happier if every CT, C-arm, or digital mammo we ever bought worked correctly, 100% of the time, for the rest of our lives. Unfortunately, we live in a world of wear and tear, acts of God, and outright boneheaded moments that create the need for maintenance and repairs.
When these things happen, if you haven’t purchased a service contract to cover your equipment, you’ll be calling in service engineers on a time and materials basis. The price on this type of service can vary widely depending on hourly rates and parts needs. There can also be additional down time costs, depending on the engineer’s availability.
While we do offer time and materials service and do our best to keep the costs to a minimum, we can’t honestly speak for other companies in the business. As a safeguard in these situations, here are some tips to help you make sure you’re getting the best value out of time and materials service calls.