Behind every medical imaging facility is a manager, and inside every manager is a unique tolerance for risk. This tolerance is often a factor when the time comes to make plans for equipment maintenance and repair. Is it better to take a stripped-down plan that costs less? Is it better to spend more and have a wider safety net? We can't answer that question for you, but we can help you better understand the options. Here we'll compare two of our most popular service coverage types: preventative maintenance (PM) and full coverage.
Preventative Maintenance Plan (PM Only)
Medical systems have numerous parts that generate heat and cooling systems that pull in dust and debris. As parts heat and cool repeatedly and dust builds up over time, part failures become inevitable. These failures can result in down time and lost revenue- not to mention frustration from patients as they are forced to re-schedule. The good news is that many issues like this are preventable with some maintenance. That's where a preventative maintenance plan comes in.
Having a preventative maintenance plan (aka PM-only) is like having an agreement with a mechanic for regular oil changes on your vehicle; they need to be done to keep the machine operating at its peak, but anything else you need is billed separately. Your plan covers having a service engineer come to your facility the OEM-recommended number of times each year to clean your system, run tests on its major components, and inspect it for emerging issues. This keeps your machine running better and buys you time to plan for problems before they happen. If, however, a non-preventable or sudden failure arises, the cost of parts and labor fall to you.
Full Service Coverage
A full service plan is like having full coverage auto insurance plus oil changes. This type of plan covers preventative maintenance and rolls in parts, labor, and engineer travel expenses for repairs. If the cost of your repairs in a given month add up to more than the monthly cost of the coverage, it doesn't matter- it's still covered. A full service plan also grants access to a 24/7 service line, designates a service coordinator (a real, live person) to manage your account, and access to a nationwide engineering and parts network- all with one payment.
There are various payment options for full service. Selecting a monthly payment, for example, makes it easy to budget throughout the year. Compared to a plan that leaves you more vulnerable to unplanned expenses, a full service plan offers the most peace of mind and is our most popular.
What’s the takeaway here? While full service offers you far more protection than PM-only coverage, any service plan is better than none. Being “at risk” of equipment failure is challenging in a financial sense and can have ripple effect across an organization in both the short and long term. No one can predict exactly when the next service event will happen, but we can work together to prepare ourselves with preventative maintenance and/or full service coverage.