Last month, I described what “first-scan warranty pricing” is and why Block Imaging presents it from time to time. While I believe it’s a powerful tool to help you make the very best decision in purchasing imaging equipment, I received an email from a partner and friend, Steve Ford, sharing some additional perspective that you might find helpful.
Steve is the president and founder of Professional Imaging Services in San Diego. Steve and his engineering team are renowned for their capabilities in the world of extremity MRI. He shared several compelling reasons to consider an extended post-installation warranty:
“Post-installation warranties align the interest of the installer and the equipment owner. Even with the most conscientious installers, there are often ‘gray areas’ for on-site engineers to do or not do. While a successful scan is certainly economical and crosses much of the “bridge of risk” in deinstalling and transporting the equipment, it doesn’t clear the way for long-term partnership and up-time. Often what is saved on the front end is lost on the back with additional service calls, parts, and downtime. Lastly, Installers who are responsible for ongoing repairs (time, travel, and parts) are far more likely to be proactive in setting you up for long-term success. Keyboard repairs, dust bunny removal and replacement of batteries and air filters are just a few examples of such.”
While a first-scan warranty is great in evaluating imaging equipment costs, the reasons Steve mentions above, and a whole host of others, show why the majority of buyers purchase equipment with warranties and ongoing service as well. While having one number to call, a service team who knows your equipment, parts availability, limited risk, better uptime and fewer headaches are a few of the obvious reasons, the long-term picture Steve discussed is another key point.
I hope this helps as you consider what is the best warranty set-up and length for your next purchase. If you have questions or would like to share your related experiences please leave a comment, shoot us an email, or give us a call!
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