Allow me to share with you a hypothetical conversation that’s similar to the ones we have with CT scanner installation customers:
“What’s in store for my site during our CT installation?” you ask.
We’re REALLY glad that you asked. This will help save everyone involved in your project a great deal of trouble and money.
Having installed a large number of CTs from most manufacturers and product lines, we’ve seen systems go into sites that were fully prepared and others go into sites that were still at square one. Several years and several ulcers later, we’re ready to get the word on site readiness out in the open.
Here’s a look at our basic flow from the time a CT is purchased to the time its installation begins:
- We receive the signed purchase agreement from the customer.
- They put us in touch with their architect or someone else that can provide us with architectural drawings of the space for the equipment. Preferably this drawing will show the delivery path as well so we can see corners, hall sizes and door openings.
- We provide this drawing to our site planner for preliminary drawings of the room with the system installed in it. Upon completion, these are also provided to the installing engineer for review.
- Once the drawings have been approved by the site and our engineer, we request our planner proceed with the final drawings that provide everything the site needs to plan the room properly (electrical connections, HVAC, plumbing, etc.).
- During the process of construction we schedule a site visit by an engineer to answer any questions about set-up and discuss the project. For this meeting, we ask that all tradespeople involved be available- plumbers, electricians, contractors, HVAC technicians, etc. – to make sure everyone is on the same page.
- Throughout the construction process we request photos of the progress being made. This allows us to see how far along the project is so we can begin to estimate a date of delivery for the CT. It also provides some visibility to our engineer in terms of potential issues with the build-out.
- When a firm date of completion for the build-out is set, we book the truck that will deliver the CT scanner to the site.
- On the day of delivery, if all of the above steps have been completed, the CT, any additional equipment needed to install it (forklifts, pallet jacks, etc.) and the install crew should be ready to begin the install with no surprises in store.
“Ha! That’s it? A mere eight steps?” you say skeptically.
Well, if the brevity of this list leaves you unimpressed, your organizational skills must be second to none, because in our experience, these eight steps can stretch out over a number of weeks or months. And, with so many busy professionals involved, organizing what seems like a simple meeting can easily turn into a goat rodeo. Any breakdown over the course of these steps can push back your installation date or delay the install crew in the midst of the installation.
“Alright. So let’s say this really is as hard as you say it is,” you say. “What can I do to ease the process and avoid time and money-wasting delays?”
Almost everything you can do to help involves clear communication. We suggest your try these:
- Do as much of your planning over email as possible. Having things in writing is a helpful reference when someone forgets part of a conversation.
- Make friends with your “CC” button. If you email a photo, a drawing, or a quick note about your availability to your CT vendor, why not include your general contractor or electrician? Chances are much of the information you send to one person will be of interest to several. If delivering reference material is your purpose, spread the love!
- Share contacts with your tradespeople and project managers. This will put all the experts in direct contact with one another and cut you out of middle-man duties. Why have the engineer call you to ask a plumbing question when the plumber carries a cell phone?
“All of those things sound good. If we work together to get all of them get done, this CT installation should go over perfectly!” you cry with a triumphant fist-pump.
Whoa there! You might want to simmer. The steps and tips above will go a long way in helping your install project, but “easy” and “perfect” are two completely different terms. Our final word of advice is to be ready for the improbable. Things can, and do, happen at well-prepared sites, but the likelihood of complications is greatly reduced.
Help us help you! If you have more questions, feel free to call and ask us.