You think to yourself, today's going to be a good day... The medical imaging part you ordered to fix the mobile x-ray has arrived and you figure that you can have everything repaired by noon and still have a chance of making your daughter’s first parent-teacher conference. As you approach the mobile unit, you smile at the techs waiting for you to work your magic. But wait, the part you ordered looks a little different than the one you are replacing. Uh oh... As all of the heat in your body rises to your face, you realize this is not the correct part at all. The techs begin to sense your confidence leaving the room and they know by the look on your face that something isn’t quite right.
Life is just too short to have to deal with receiving wrong imaging parts and we certainly don’t want you to miss your kid’s parent/teacher conference!
To minimize mistakes and to maximize the chances of getting the absolutely correct part, here are a few basic tips:
1. PART NUMBER
Every medical equipment part is given a part number by the manufacturer. This number is critical in getting you exactly what you need and can usually be found right on the part itself. Some parts can be identified by a basic description, but a part number is by far the best way to make sure you get what you really need. Even if the part number is old or obsolete we may still be able to work with it. If you have taken the time to diagnose where the problem is coming from, be sure to grab the manufacturer’s part number – it really helps!
If you don’t have a part number, then be as detailed as possible with the description. Please include the make and model of the equipment it is from as well as where it is located within the unit. Other details that may be helpful include: What is it connected to? What size is it? Is it from the left or right?
TIP: Have a Smart Phone or camera? Take a quick picture and send it in an email to email@example.com.
3. TIME FRAME
Unless you say differently, it will be assumed that you need the part immediately or sooner. However, that is not always the case and if there is time to work with, it may benefit you. With different warehouses and equipment that has not yet been parted out, we may have your part here, but may need a little more time to confirm. If you tell us there are a couple of days before you will need it, we can exhaust all of our options before telling you if the manufacturer is your only option.
We want you to get the correct part at the right time, every time. Use these tips and know that we will do everything we can to make you a raving fan of Block Imaging Parts and Service!
Meet the author - Steve Berg