Our Rental, Service and Parts teams are available to serve urgent needs during the COVID-19 outbreak.
Please contact 517-668-8800 for immediate assistance.

View Rental Options

>> Buy & Sell Now

Contact Us

 Your Guide to Medical Imaging Equipment

Enjoy these tips, tricks and insights that answer 100's of questions we've received from radiology and imaging professionals that need help buying, selling, servicing and maintaining their medical imaging equipment: MRI, CT, C-Arm, Digital X-ray, PET/CT and Women's Health. We extend the life of imaging equipment so that healthcare providers worldwide can extend the lives of patients. This is why we answer your imaging equipment questions.

~ Block Imaging Team

3 Flexible Medical Equipment Service Plans for MRI, CT, X-Ray, and More

Posted by Chris Kinnas

Oct 4, 2019 3:30:00 PM

:: 2 minute read ::

ct-scanner-service-plan-optionsFrom where to have lunch to when to retire, life is filled with decisions that require careful consideration. Not the least of these is how to protect your CT, MRI, X-ray, or other medical imaging equipment with service and maintenance coverage.

No two imaging facilities are exactly alike, and that's why there is some flexibility among the plans you'll find on the service market. To help reduce your legwork as you enter the service market, we'll cover here three common imaging equipment service plans offered by service providers.

3 Common Service Plans for Imaging Equipment

Full Service Agreement

If this were a hamburger, they’d probably call it “The Works”. All of the parts and labor needed to keep your system up and running are covered under this type of agreement- even if the cost of parts and labor exceed your payment.

A note of caution though- Some providers charge for overtime if you place a service call that requires their engineer to come onsite outside of standard business hours.

Look for a provider that offers after-hours coverage. You’ll sleep better knowing that you won’t be paying extra on your monthly invoice for the work our personnel may have done at 8PM.

PM-Only Agreement

If you have a greater appetite for risk, a little less latitude in your budget than you'd prefer, or both, a PM-only agreement might be a good solution for you. This agreement covers the cost of routine preventative maintenance visits, but spreads that cost across your agreement term. Repairs and parts are billed separately, but your regular visits offer the chance to get preemptive diagnoses of parts that may be nearing failure. This information can help you prepare and budget for replacements before they put your system out of commission.

We've found that PM-only agreements can work well for low-volume facilities or for smaller modalities like X-ray or DEXA.

Time and Materials

This type of service carries the greatest risk, as all costs related to your system's maintenance and repair are your responsibility. The upside is that no costs are billed to you until you actually use an engineer's time or use repair materials provided by your service group (hence the name).  

While using time and materials service for your equipment doesn't require you to sign up for anything, it is a good idea to contact a provider in advance and establish a profile for your site in their records. This helps speed up dispatch and smooths the process of invoicing and remitting.

The Takeaway

Whether you’re purchasing service for your MRI or your ultrasound, make sure you’ve spent the time to read the provider’s contract thoroughly. Many service companies have hidden fees and exclusions to service that can leave you footing unexpected bills. 

At the end of the day, it’s important to know that your service company is not only there to take calls, but to help your business succeed!

See more about Imaging Service:

What You Need to Know About Imaging Equipment Service

Service Options Comparison Chart

What's Included in Imaging Equipment Preventative Maintenance, Really?



Written by Chris Kinnas

author of blog post

Chris Kinnas is the Service Account Executive at Block Imaging. His goal is to see imaging facilities covered by the very best service for maximum equipment uptime. Outside of the office he is a husband, a father of 4, and an avid Chicago sports fan.

Topics: PET/CT, Nuclear Camera, Imaging Equipment Solutions, Cath/Angio, Imaging Equipment Service, MRI, C-Arm, X-Ray, DEXA, Mammography

Post a Comment Here

Search this site

Get medical imaging equipment insights delivered straight to your inbox. Subscribe below.

Resources, videos, and tools to learn more about your project
Meet the Block Imaging Team
See Imaging Equipment Prices

Questions? Ideas? Imaging project you'd like to discuss? Let us know!