Today's marketplace affords dozens of options in purchasing refurbished equipment. On top of that, many providers offer warranty periods ranging from 30 days to a full year. This is great, right? Warranties provide an added peace of mind, help maintain uptime, and help control costs if something should go wrong with the system. Yes, all of that is true- but only if the company serving the warranty is well-equipped to carry it out.
Simply being offered a warranty is no guarantee that you'll actually be satisfied with the service. The following are a few questions to ask your prospective vendor about their warranty fulfillment to make sure their commitment isn't creating a false peace of mind.