OEC C-Arm Success Story
Posted by Krista Kotrla on Mon, May 14, 2012 @ 10:32 AM
CORE Orthopedics Avera Medical Group
Chad G. Radiology Supervisor
Sue C. Business Manager
Sioux Falls, SD
CORE Orthopedics Avera Medical Group is “one of the region’s best orthopedic centers and affiliated with McKennan Hospital. We currently have 5 orthopedists, 1 podiatrist, and 5 P.A.'s. We provide same day MRI, CT, Bone Density and nerve conduction studies. We also have a surgery center where we perform same day and overnight procedures where we have 2 O.R.'s with 2 OEC C-Arms: a 9600 and a 9800 both of which we got from Block Imaging.”
What C-Arm Repair Problem Were You Trying to Overcome?
Sue: “We had a c-arm go down and needed it fixed quickly. We were given an unacceptable time-line and a totally unacceptable price from the manufacturer with no guarantee. The manufacturer really just recommended that we just trash the c-arm saying that parts are getting scarce and just buy a newer model. I said... ‘No, we are going to check with Josh at Block Imaging first.’ My experience has always been that the folks at Block go above and beyond the call of duty to help.”
Chad: “Recently, we had trouble with our 9600 where it wouldn't boot up. That is a big problem since we use it every day. I did some searching online using Google and discovered that it sounded like we had an SRAM card issue and got directed to Block Imaging's website where a big brown box said that they rebuild them. ”
How Did Block Imaging Help?
Chad: “Needless to say, we then contacted Block Imaging who immediately reassured us they would help us get our c-arm going. Steve, James and Tim were MORE than helpful. I took the card out of the OEC and Steve told me where to send it... we had the SRAM card rebuilt and back in less than a day... SERVICE WAS FANTASTIC. Not only that but when I did receive the card, the Block Imaging service team walked me through turning it on properly and said they would help our service technician calibrate the c-arm if needed.”
Would You Recommend Block Imaging?
Chad: “I can't say enough GREAT things about Block Imaging! We will buy from, use them again, recommend them... ABSOLUTELY! To everyone I know and come in contact with. Thank you all so much for your help!”
Sue: “Block Imaging goes above and beyond the call of duty... They are the FIRST company that I will always call for my imaging needs.”
Are you facing a similar C-Arm service issue? Learn more about Block Imaging’s C-Arm service and repair options. Discover how you too can get your equipment back up and running quickly with the help a wonderful team of service support engineers dedicated to your success.