CORE Orthopedics Avera Medical Group
Chad G. Radiology Supervisor
Sue C. Business Manager
Sioux Falls, SD
CORE Orthopedics Avera Medical Group is “one of the region’s best orthopedic centers and affiliated with McKennan Hospital. We currently have 5 orthopedists, 1 podiatrist, and 5 P.A.'s. We provide same day MRI, CT, Bone Density and nerve conduction studies. We also have a surgery center where we perform same day and overnight procedures where we have 2 O.R.'s with 2 OEC C-Arms: a 9600 and a 9800 both of which we got from Block Imaging.”
What C-Arm Repair Problem Were You Trying to Overcome?
Sue: “We had a c-arm go down and needed it fixed quickly. We were given an unacceptable time-line and a totally unacceptable price from the manufacturer with no guarantee. The manufacturer really just recommended that we just trash the c-arm saying that parts are getting scarce and just buy a newer model. I said... ‘No, we are going to check with Josh at Block Imaging first.’ My experience has always been that the folks at Block go above and beyond the call of duty to help.”
Chad: “Recently, we had trouble with our 9600 where it wouldn't boot up. That is a big problem since we use it every day. I did some searching online using Google and discovered that it sounded like we had an SRAM card issue and got directed to Block Imaging's website where a big brown box said that they rebuild them. ”
How Did Block Imaging Help?
Chad: “Needless to say, we then contacted Block Imaging who immediately reassured us they would help us get our c-arm going. Steve, James and Tim were MORE than helpful. I took the card out of the OEC and Steve told me where to send it... we had the SRAM card rebuilt and back in less than a day... SERVICE WAS FANTASTIC. Not only that but when I did receive the card, the Block Imaging service team walked me through turning it on properly and said they would help our service technician calibrate the c-arm if needed.”
Would You Recommend Block Imaging?
Chad: “I can't say enough GREAT things about Block Imaging! We will buy from, use them again, recommend them... ABSOLUTELY! To everyone I know and come in contact with. Thank you all so much for your help!”
Sue: “Block Imaging goes above and beyond the call of duty... They are the FIRST company that I will always call for my imaging needs.”
Are you facing a similar C-Arm service issue? Learn more about Block Imaging’s C-Arm service and repair options. Discover how you too can get your equipment back up and running quickly with the help a wonderful team of service support engineers dedicated to your success.
David F. buys and sells all sorts of pre-owned medical equipment and has worked with Block Imaging on a number of deals. Below are several of the reasons why David is happy to recommend Block Imaging.
What did Block Imaging assist you with?
“Block imaging has assisted me with everything from selling lead aprons to buying a CT Scanner. Anything that has to do with Imaging, I look to Block for help. I have worked with Block Imaging on quoting to buy, sell or lease the following products: Rad Rooms, C-Arms, Cath Labs, mini C-Arms, CT Scanners, MRI, Urology Suites, Mammo and Imaging Tables.”
Why did you choose to work with Block Imaging?
“In selling or buying anything imaging you need a company that knows its stuff. It is a very technical industry and Block is the one-stop-shop vendor that I need to be competitive. I can trust Block to point me in the right direction every time.”
And why would you recommend Chris Sharrock or Block Imaging?
“I'm sure that my company is ‘small potatoes’ when it comes to other Block customers, but they never make me feel that way. The first person I call is Chris Sharrock, and I know that either he will be able to help me or he will connect me with the right person within the Block family. Both Chris and Block are dependable, patient, professional, knowledgeable, honest and have excellent communication skills. I tell people all the time that when it comes to the pre-owned imaging market there is only one company I trust and utilize... Block Imaging.”
The Challenge: Limited Budget
For many small clinics in Eastern Europe it is nearly impossible to find the capital to lease or buy new imaging equipment. The growing demand for Women’s Health systems like Bone Densitometers, Mammos and Ultrasounds is evident and yet, for many facilities the newest technology just isn't an option they can afford.
The Solution: Buy Refurbished
Buying Refurbished Bone Densitometers from Block Imaging for one small Romanian clinic has meant being able to purchase technology that they otherwise would not be able to afford. Each purchase has helped the clinic generate new revenue and expand their business.
The Result: Expanded Business & Better Patient Care
So what was originally thought to be a very limited budget for this one small entrepreneurial clinic, has ended up affording a total of Six (6) Refurbished Women’s Imaging Systems:
Which means this clinic's numerous patients now have better access to the imaging services needed.
Clinic Recommends Block Imaging
Dr. Z Iasi in Romania says,
“We are doing business with Block Imaging because they are a serious company, we have purchased 6 systems for our clinic. We are satisfied with the entire process. The systems are all well crated, and we have not had any problems. All arrived in good condition.
I recommend Block Imaging because my experience with them is good.”
This is just one of the many clinic success stories we have seen throughout Eastern Europe and a trend that we are certainly excited to be part of.
Chuck S., Practice Manager, uses Flex Service from Block Imaging to cover all maintenance and repairs for his facility's 1.5T MRI and 16 Slice CT.
What led you to choose Block Imaging for your MRI & CT service?
"Earlier this year our center was confronted with the stark reality that we could no longer afford the cost of our OEM service contracts. We have a 1.5T MRI and a 16 Slice CT.
Our financial situation forced our facility to look outside of manufacturers support for service. I looked at several entities before settling on Block Imaging.
You should know that I've had positive experiences with our Block Imaging Flex Service Agreement.
I believe strongly enough about this company that I'm willing to share my experiences with others who are interested."
Why do you recommend Block Imaging to others?
"Block Imaging has eliminated any fears I've had about using a third party for our service needs.
In addition, please consider the following:
- Saving money: First and foremost, Block Imaging has saved our facility money. No question about that.
- Glassware coverage: My CT tube is nearing end of life. My OEM contract did not include Glassware coverage. With Block Imaging, I now have glassware coverage for almost the same monthly payment I was paying to the OEM for my non-glassware contract. Good news for our partners who don't want to come up with $100K when the CT tube dies.
- Contracts:Take a careful look at your own CT renewal agreement, with specific attention to the termination section. The last contracts I reviewed included these facts:
- If you default, for any reason, your company is obligated to pay 100% of the remaining amount due. Example: If your company runs into financial trouble and you still have two years of payments remaining, your company is obligated to pay 100% of the remaining time you have on your agreement.
I found the above to be totally unacceptable but non-negotiable with other vendors. They would not bend. Compare the termination statement with Block Imaging. I think you'll find Block's Flex Service much more user friendly for your company.
When asked if I'd be willing to write a letter concerning my experiences with Block Imaging. Without hesitation I said yes."
Amy G., Corporate Purchasing Director, purchased two Refurbished OEC 9800 C-Arms from Block Imaging.
Why did you choose Block Imaging for your OEC 9800 C-Arm purchases?
"I chose Block Imaging because of their long standing reputation in the industry. When I work with Block, I never feel like I am being given a 'sales pitch.'
Block ALWAYS delivers what they promise."
Why do you recommend Block Imaging to others?
"I would recommend Block Imaging to anyone looking to procure refurbished imaging equipment from a company with experience, quality, knowledge and integrity."
Corporate Purchasing Director
Browse Available OEC 9800 C-Arms
Rent a Refurbished C-Arm
An OEC C-Arm Repair Success Story
Michael B., Administrative Director Cardiac Services, purchased a GE Innova 4100 Digital Cath Lab from Block Imaging.
When asked if he would be willing to share the details of his Block Imaging experience with others by answering these two questions, here are his responses...
What led you to choose Block Imaging for your Digital Cath Lab purchase?
"I found Block Imaging on the Internet. The immediate follow-up by Josh Block was informative as he provided substantive content about the company, their processes and capacity to manage the full spectrum from search & acquisition to delivery and installation.
Block had some inventory that met my search need and the information regarding the GE Innova Digital Cath Lab was complete.
(Note: Other companies I had interaction with did not know as much about their product.)"
Why do you recommend Block Imaging to others?
"Block provided an excellent piece of equipment for the defined need.
Bottom line . . . I had trust in Josh Block and the company to do business with the proverbial 'handshake.'"
Administrative Director Cardiac Services
Browse to see available Cath & Angio Labs
What led you to choose Block Imaging for your Digital R/F Room purchase?
"The school system was beginning a simulated radiography program for high school students and this was their first purchase of radiographic equipment. I am familiar with radiographic equipment, but the rest of the school system is not. Everyone at Block worked to make our school stafff comfortable with their decision to purchase the GE Advantx Legacy Digital R/F Room.
In search of equipment, I began an online review of vendors. Your website was user-friendly for my initial inquiry, and the return response was prompt and informative. David conducted an assessment of our needs and very soon thereafter provided the description of a system that was both appropriate and within our budget. There was no hard sell and you honored every commitment.
Additionally, David was willing to share information with our contractor even before he had the contract of sale. We were quite pleased by Block Imaging's early commitment to our success. The entire process was friendly, professional and detail oriented.
Once again, thanks so much for making this a pleasant, positive experience"
Why do you recommend Block Imaging?
"As the end user of this equipment (GE Advantx Legacy Digital R/F Room), I have to tell you what I have been telling everyone at our central office----
You have delivered exactly as you promised and a bit ahead of schedule. It was a pleasure to work with your install guys. They were both pleasant and professional; they made suggestions for the install and accommodated the needs of the contractor.
I would encourage others to utilize your services for any future imaging needs."
Terri S., RT(R), MBA
Browse to see available Digital R/F Rooms