Are you satisfied with your equipment service provider? All the time? In some areas, but not others? As an independent imaging equipment service provider, we hear customer feedback every day from people with a wide variety of experiences: from those who've tried everything to those who've only and always used the options offered by their system's OEM.
With this kind of information coming into our email inboxes and over our phone lines consistently, we decided to conduct a survey of the general satisfaction level of imaging service industry customers to see what's being done well and what's in need of improvement. We polled across these key areas:
- Call center experience
- Service sales experience
- Cost of service
- Overall level of care
Some of the results were surprising, while others matched precisely what we hear regularly. See a brief sample of what we learned below to see how it aligns with your personal service experiences.